Why Effective Multi-Channel Marketing Requires Customer Intelligence
By Joe Cordo, CMO of Extraprise
Editor's note: this is the second in a two-part series. Read Part One here.
 Last week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind of marketing to customers and prospects regardless of the channel. Today, we take it one step further by discussing the role of personalization and how it can be applied across multiple channels.
Last week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind of marketing to customers and prospects regardless of the channel. Today, we take it one step further by discussing the role of personalization and how it can be applied across multiple channels.
- Written by Demand Gen Report Team
- Category: Demanding Views
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	           Editor's Note: This is the first installment in a three-part series.
Editor's Note: This is the first installment in a three-part series.  Jonathan Becker (@jbecker), the CMO of SAP, presented at this year’s Sirius Decisions conference on how important it is in a B2B buying cycle to "market to people, and not market to buildings." Let’s take Becker's theme one step further and translate that approach to the CRM and marketing automation world.
Jonathan Becker (@jbecker), the CMO of SAP, presented at this year’s Sirius Decisions conference on how important it is in a B2B buying cycle to "market to people, and not market to buildings." Let’s take Becker's theme one step further and translate that approach to the CRM and marketing automation world.