Consult Your Sales Team First: 3 Questions For Better Alignment
By Tom Jacobs, President, Jacobs Agency
Today, buyers from both worlds – B2B and B2C – control how they consume information. The evolution from one-way communication to more complex, two-way conversations between a brand and its audience gives power to the purchaser. In fact, a McKinsey research study reported that nearly two-thirds of touch points in the active-evaluation phase of consumer decision-making involve audience-driven activities.
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